Privacy

Who we are

Latigo Health is animal care software at latigohealth.com. This page covers that website and the app.

What we collect

• Your account details: name, email address and a password (stored only as a hash).
• If you sign in with Google, Facebook or Microsoft: your name, email address and that provider's account id. Nothing else.
• What you and your team enter: organizations, facilities, animals, health records, inventory, run sheets, bookings, invoices and the financial ledger.
• The photos and documents you upload.
• Technical logs your browser sends when it asks for a page, such as the page asked for and a timestamp.

Why

To run the service you asked for: sign you in, keep your records, send the emails and notifications you or your team turn on, bill your subscription, and fix errors. We do not sell your data, and we do not use it for advertising.

Who helps us run it

These companies handle data on our behalf. Fly.io, Google Cloud Storage and Resend are always in use. Each of the others is used only if that feature is on.

• Fly.io: hosts the app and its database.
• Google Cloud Storage: stores the photos and documents you upload.
• Resend: sends our emails (sign-in links, confirmations, reminders).
• Stripe: takes the subscription payment, and card payments from your clients when you turn invoicing on; we never see full card numbers.
• Google, Facebook and Microsoft sign-in: let you sign in with an account you already have; we receive your name, email address and that provider's account id, nothing else.
• Google reCAPTCHA: checks that sign-up and sign-in requests come from a person; Google may set its own cookies on those pages.
• Twilio: sends text messages you or your organization turn on.
• QuickBooks (Intuit): receives invoices and payments if the owner connects QuickBooks.
• Sentry: receives error reports when something breaks, so we can fix it.
• Your browser's push service: delivers push notifications if you allow them.

Cookies and local storage

We set one cookie of our own, _latigo_health_key. It keeps you signed in, is signed so it cannot be altered, and lasts up to 30 days. We use no advertising or tracking cookies.

Your browser also stores a few things on your device for the app to work: your theme choice, your recent facilities and run sheet view, the app's offline cache, and the work you do offline until it syncs.

How long we keep it

We keep your records while your account is open. To have them deleted, see how to delete your data. Financial records may be kept where the law requires.

Security

Connections use HTTPS. Passwords are hashed. Each organization's records are separate from every other's, and staff only see what their role allows. No system is perfectly safe, so we cannot promise more than reasonable care.

Contact

Questions or requests about your data: privacy@latigohealth.com.